term of service

Warranty product

term of service

Industrial routing class (5G WIFI6 router WR5120, 5G WIFI6 router WR5210, 4G router WR920, 4G router WR730-D, 4G router WR730-S, 4G router WR600, outdoor router WR630, DTU terminal WD150, DTU terminal WD100B)

Unmanned system 5G products (5G intelligent terminal WD5000, 5G intelligent terminal WD5100, 5G intelligent terminal WD5500, M3X ultra-small 5G UAV terminal D5G-M3X, UAV networking middleware)

Internet of Things (well control box, valve control, gateway, universal controller, multi-dimensional security control terminal, intelligent vehicle terminal)

Featured products (AI intelligent analysis host, video lightweight VLG3016)

special version

1, this commitment is only for the normal use of the hardware failure during the warranty period.

2, this commitment is limited to the use of Wthink original parts.

3, the hardware of the product from the date of purchase, running within 30 days if the product appears non-human damage performance failure, you can choose to replace the same model of the same specifications of the new product, or choose free repair. In case of failure or defect after 30 days of operation, Wthink will choose to repair or replace the faulty or defective parts. The replacement part may be new, or it may be equivalent in performance to the new part.

4, The faulty parts after maintenance and replacement belong to Wthink. If the faulty part cannot be returned due to reasons such as data security and confidentiality, the customer shall purchase a replacement part. If the part has been disassembled or modified, the part is no longer eligible for warranty.

Service mode

Service mode    Term and description of free service

Hardware failure delivery/delivery repair service

4/5G industrial routing class, Internet of Things class, unmanned system class, characteristic product class

Delivery Service:

Users can apply for repair through the self-service repair platform of Wthink after-sales management system (app.wthink.cn:29999), and send repair equipment by express delivery; Or the customer will send the faulty machine/faulty parts to the service agency, and the user will retrieve it or express it back to the user after repair.

1. Aging standard: 5×8×30.

2. Service start and end time: when Wthink receives the customer's bad parts, the customer receives the repair parts or replacement parts.

Warm reminder: It is recommended to collect 30 bad parts and send the repair process to reduce the cost of logistics repair

Warm reminder: It is recommended to collect 30 bad parts and send the repair process to reduce the cost of logistics repair

warranty calculation

The warranty period starts from the warranty certificate of the product. Unable to provide the above valid warranty certificate, product warranty time from the product barcode system query shipping time within 12 months to provide warranty services.

Scope of warranty service

1. This promised warranty service area is limited to Chinese mainland, except Hong Kong, Macao and Taiwan.

2. For the initial installation when the product arrives, Wthink provides limited phone support, if you need on-site installation services, you need to purchase the relevant Wthink service products.

3. For a variety of software issues, including system software, third-party application software, Wthink only provides limited telephone support.

4. Wthink only provides limited telephone support services for unlicensed third-party software, and does not assume the relevant copyright liability.

5. To the extent permitted by law, Wthink may provide the promised warranty service in the form of repair, replacement or return at its own choice.

6. Please be sure to back up or retrieve the information, data and programs that you think are valuable before accepting the service. Wthink and its certification service agencies are only responsible for the maintenance and testing of the products, and it is inconvenient to provide any data recovery and backup within the scope of the service specified in the commitment. Wthink and its certification services are not responsible for damage or loss of information, data, programs or storage media and for direct or indirect losses (such as equipment downtime, data loss, etc.)

7. Wthink is not responsible for the warranty of all non-Wthink components installed by any organization or person (such as a seller). Any organization and personnel (such as sellers) in addition to this service commitment to your purchase of products and its ancillary hardware and software equipment to make any additional commitments, Wthink will not be responsible; You should request written proof from the institution or person who made the commitment to ensure that these additional commitments will be honoured.

8.  After the replacement of the whole machine and parts provided by Wthink and its certification body, the original machine or faulty parts will be recovered by Wthink or its certification body and enjoy the ownership. For the storage media you require to be free of recycling requirements, you need to buy Wthink related service products.

9. For the service beyond the scope of commitment, or the service outside the warranty period, Wthink provides relevant service products to meet your needs, specific matters can consult Wthink service hotline.

10. In order to meet your higher level of personalized service needs, you can choose to purchase different types of "service products" to upgrade the standard service of the hardware products you purchased, and enjoy more comprehensive Wthink professional services.

11. The following conditions are not covered by the warranty:

1) Products without Wthink logo (equipment serial number, component serial number);

2) The user secretly modifies and replaces the logo and part number of Wthink products;

3) The whole machine or parts of the product have exceeded the warranty period;

4) Failure caused by forgetting various passwords;

5) Failure or damage caused by the use of pirated or other unauthorized software or unpublished software;

6) Due to careless infection of computer viruses or other malicious software, illegal intrusion caused by failure;

7) Failure caused by misoperation and destruction of random configuration software system (such as BIOS Settings, COMS Settings, etc.);

8) Failure or damage caused by the use of non-Wthink original parts;

9) Failure or damage caused by installation, repair, alteration, addition of parts or disassembly by non-Wthink authorized organizations or personnel;

10) Natural consumption, wear and aging of consumable materials (batteries, enclosures, connector parts, etc.);

11) Failure or damage caused by the working environment that is not specified by Wthink products (such as temperature and humidity too high or too low, humidity, high pH environmental conditions, power supply system voltage instability, no good grounding, electromagnetic interference, static interference, input inappropriate voltage, etc.);

12) Failure or damage caused by natural disasters and other force majeure (such as lightning strikes, fires, earthquakes, etc.);

13) Other failures apparently caused by accidents or human causes (such as dust accumulation, liquid injection, external impact, transportation, handling, extrusion, wear, fall, incorrect insertion, etc.).