Warranty definition

Warranty refers to the repair, replacement or software upgrade of a faulty product in order to ensure the functional integrity of the product.

A warranty is a limited liability to repair a defective product or replace a defective product. The duration and content of the service are limited.

Product warranties with customer equipment under warranty and covered by warranty are free. The warranty period and products outside the scope of the warranty are paid for maintenance.

Second, the current standard warranty content

The contents of the warranty and warranty expansion clause include:

The contents of the warranty and warranty expansion clause include:

1, hardware: if the product is used under the conditions specified in the manual, and other influencing factors are excluded, the product is faulty due to its own defects or abnormalities, the host (including modules), the warranty period is one year.

2. Software: Our company guarantees that the software meets the functional standards of publicly released software; Including CD products, such as CD surface damage, scratches and other hardware defects, our company provides free replacement service, warranty period of one year.

warranty extension terms:

1) Provide free upgrade software for customers to upgrade themselves

2) Provide free upgrade software of small version of application software for 1 year

3) Guarantee to provide customers with repair or repair, rapid processing within 30 days;

4) The accompanying CD or other media can not be read, from the date of purchase 15 days free replacement.

5) 7 days x 24 hours can get 028-61321700 remote support center technical support;

6) Accessories: product accessories, information, but not limited to cable, power cord, CD, floppy disk, manual, etc. are not included in the scope of warranty.

Third, warranty disclaimer clause

1、The warranty is the product limited liability;

2、There are two types of over-warranty: over-warranty period and non-warranty scope.

1) The over-warranty period refers to the expiration of the product warranty period, and the free warranty service automatically fails.

2) Non-warranty scope means that the free warranty service of the equipment will automatically become invalid due to improper behavior or fault in use.

3. The following situations are not covered by warranty:

 1) The user has the responsibility to provide a valid warranty certificate, in the case of failure to produce a valid warranty certificate or product bar code damage, no warranty;

2) In the absence of warranty certificate, when the product shipment time is taken as the starting time of warranty, the warranty time promised by the warranty organization not designated by our company is invalid;

3) If the product information recorded in the warranty certificate does not match or there are false records, the product will not be guaranteed;

4) Failure caused by disassembly, repair and modification of the product without authorization of our company

5) Failure caused by the buyer's abnormal transportation, loading and unloading, use, maintenance, storage and other reasons. Such as: lightning strike, overvoltage and overcurrent,

Water intake, etc.;

6) Failure due to imresistance;

7) If the product is discontinued, the warranty and service support is limited to 1 year after the announcement of the discontinuation.

Warranty period definition

Valid warranty certificate:

Includes: 1, product warranty card 2, valid purchase invoice 3, product bar code 4, legal purchase and sales contract/packaging.

1) Product warranty card must contain: dealer name, product name, model, product machine number, date of purchase;

2) Valid purchase invoice: regular commercial sales invoice with tax stamp;

3) Product bar code: clear and complete, no traces of modification;

4) When the product is repaired, the customer needs to take the initiative to show the legal purchase and sales contract identified by Wthink, as well as the warranty certificate separately stipulated in the product.

Warranty period calculation:

1. The beginning of the warranty period refers to:

1) On the warranty card containing valid information at the time of purchase, mark the date of purchase;

2) Verifiable date of purchase invoice;

3) Can not provide the above valid warranty certificate, product warranty time from the product bar code system query shipping time 12

Provide warranty service within months;

4) the warranty period indicated in the legal purchase and sales contract.

2, repair or replacement of the product, quality assurance for three months; If the original warranty period remains more than three months, the original warranty period shall prevail.

3, in addition to the product bar code calculation warranty method, when multiple warranty vouchers are valid at the same time, the warranty will be carried out in accordance with the voucher that is most conducive to the interests of customers.

5. Failing to open the box (DOA, Dead On Arrival)

Failed unpacking: If the device is not activated by maintenance, has no appearance damage, fails to work properly after the first power-on, or fails within 30 days after power-on, you can apply for a DOA replacement.

DOA criteria:

1. The equipment has no appearance damage;

2. Equipment maintenance is not activated (i.e. equipment within 90 days after the delivery date);

3. The device does not work properly on the first power-on or fails within 30 days of power-on operation;

4.DOA replacement needs accessories and complete packaging (based on the packing list), otherwise the conditions of replacement commitment cannot be met.

Shall be handled according to maintenance service standards.